Cancellation & Refund Policy

Cancellation Policy

S.IBRAHIM & CO believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 72 hours of placing an order.
• Cancellation requests will not be entertained once orders are processed and shipped by vendors/merchants.
• No cancellations are allowed for Same Day Delivery orders.
• No cancellations for special occasion products (Pongal, Diwali, Valentine’s Day, etc.).
• Damaged or defective products must be reported within 15 days of receipt.
• If the product is not as expected, it must be reported within 24 hours of delivery.
• Warranty-related issues must be handled directly with the manufacturer.

Refund Policy

When you buy our products/services, your purchase is covered by our refund or replacement guarantee.

• If not satisfied, we will replace the product (if possible) or issue a full refund.
• Refund requests must be made within 15 days of purchase.
• Refunds are processed within 21 days.
• Include order number and reason while requesting refund.

Important Note